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IT APPLICATION SUPPORT ANALYST

Glasgow
On Application
85769_1637057114

The company/ role

This is a rare opportunity to join an award-winning, global technology manufacturing business as they move into the next phase of growth, consolidation and global expansion with plans to establish new manufacturing and distribution capacity, both in the UK and internationally. The companies' values are structured around their teams, customers and service, the priority being to always deliver successful outcomes for their customers.

The role will involve providing BAU support whilst delivering continuous improvements for existing SAP B1 solution, across different countries ensuring that service levels are adhered to.

In addition, you will be part of the SAP B1 project team, rolling out SAP B1 globally, ensuring project plans are delivered on time and to budget. You will work within the IT team to develop standards and processes that meet or exceed internal customer expectations.

Responsibilities

  • Providing Incident/Problem management and Configuration Management support services
  • Provide line application support for the core SAP B1 solution
  • Creating and managing SQL queries and Crystal Reporting
  • Providing a business analysis service, communicating clearly with customers, ensuring business requirements are fully documented and understood progressing approved changes though to implementation and test

Skills, Qualifications and Experience

  • SAP B1 experience
  • Proficient with regard SQL and Crystal Reporting.
  • Ability to resolve complex functional and configuration issues within SLA's.
  • Able to mentor internal customers to ensure good understanding of systems, processes, knowledge transfer and upskilling.

Benefits

  • Based just outside Glasgow, they are flexible with hybrid/ remote working.
  • Competitive Salary depending on experience

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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