Customer Service Advisor - Immediate Start

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FPSG have new opportunities available working for an award winning organisation located in Glasgow City Centre.

Undergoing an exciting period of growth, our client provides Customer Service to a range of their clients which include energy providers, financial service organisations, telecommunications and so many more.

With a variety of opportunities available on a full time, permanent basis we are seeking strong candidates who have a passion for customer service.

Hours: 5/6 days on a rotational shift pattern between 8am - 10pm, Monday - Friday and 9.30 - 6pm on a Saturday. No Sundays!!

Role Responsibilities

As a Customer Service Advisor your responsibilities will include:

  • To respond to all customer enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full knowledge of client products and services.
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested/required.
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To meet minimum monitoring criteria
  • To meet and exceed daily/weekly targets

Person Specification

To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:

  • Fluent in English
  • Customer service experience preferred
  • Good organisational skills.
  • A minimum of 20 wpm on a keyboard.
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.

Reward

In return our client will reward you with:

  • Excellent starting salary of £17,160 per annum
  • Generous holiday allowance
  • Ongoing training and development
  • Further career opportunities
  • Cycle to work scheme
  • Incentive Scheme
  • Free staff Wi-Fi

To be considered we require you to apply by emailing your CV

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

FPSG have new opportunities available working for an award winning organisation located in Glasgow City Centre.

Undergoing an exciting period of growth, our client provides Customer Service to a range of their clients which include energy providers, financial service organisations, telecommunications and so many more.

With a variety of opportunities available on a full time, permanent basis we are seeking strong candidates who have a passion for customer service.

Hours: 5/6 days on a rotational shift pattern between 8am - 10pm, Monday - Friday and 9.30 - 6pm on a Saturday. No Sundays!!

Role Responsibilities

As a Customer Service Advisor your responsibilities will include:

  • To respond to all customer enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full knowledge of client products and services.
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested/required.
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To meet minimum monitoring criteria
  • To meet and exceed daily/weekly targets

Person Specification

To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:

  • Fluent in English
  • Customer service experience preferred
  • Good organisational skills.
  • A minimum of 20 wpm on a keyboard.
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.

Reward

In return our client will reward you with:

  • Excellent starting salary of £17,160 per annum
  • Generous holiday allowance
  • Ongoing training and development
  • Further career opportunities
  • Cycle to work scheme
  • Incentive Scheme
  • Free staff Wi-Fi

To be considered we require you to apply by emailing your CV

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.


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