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1st Line Technical Support Advisor

Excellent & Benefits

A brilliant opportunity has become available working for one of Scotland's most successful firms based in Glasgow City Centre as a 1st Line Technical Support Advisor

The purpose of this role is to support the IT Director in delivering a first class service to colleagues across their frim whilst supporting with projects, business growth and development of their systems.

This position is a full time, permanent role working Monday to Friday 9-5pm. Flexibility may be required depending on projects and business needs.

Role Responsibilities

  • Log and prioritise calls using helpdesk software
  • Escalate any concerns to the IT Director
  • Perform daily checks on IT systems
  • Contributing to the organisations intranet by adding or updating resources and technical hints & tips
  • Covering service desk, manage escalated incidents and respond in a polite and professional manner to any requests
  • Create new users to systems
  • Creation of profiles on PCs for new users
  • Manage any PC moves
  • Remove any leavers from systems
  • Setting up of presentation and video conferences
  • Provide support to any development of systems and/or IT projects

Person Specification

To be considered for this opportunity, our client does require the following experience /background:

  • Previous knowledge and work experience working within a similar environment
  • Technically competent with MS Office software
  • Additional knowledge and experience with document management systems
  • Experience with CRM systems, records management systems document comparison tools
  • Excellent communication and interpersonal skills
  • Naturally self-motivated, driven and positive
  • Exceptionally strong customer service skills
  • A strong team player with ability to adapt to different situations and people of all levels
  • Confident dealing with people face to face and over the telephone


In return our client will reward you with a competitive salary, 30 days holidays inclu BH, opportunity to buy holidays, special leave, pension, life assistance, health scheme and performance reviews & so much more!

Next Steps

To apply for this position please send your CV to FPSG ASAP!

Equal Opportunities:

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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