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IT Desktop Support Technician - Cardiff

£20000 - £30000 per annum + Excellent Packages with Career path

FPSG have a wonderful opportunity for an IT Desktop Support Technician to come and hit the ground running with an outstanding organisation who continue to expand their UK operation, whilst working with their global colleagues.

This role could be perfect for an ambitious IT Desktop Support Technician, and someone who has gained experience in similar role(s) who is available to join on a permanent contract.

The Role:

To assist and support the Senior IT Desktop Support Technician in providing a professional support service for the Cardiff site in Wales.


  • Assist and support the Senior IT Desktop Support Technician in:

  • The installation and maintenance of computer hardware, operating systems, software, networking equipment, firewalls, printers, copiers, scanners and applications within established guidelines and standards.

  • Provision of support to all internal customers, directly or via telephone, email or remote control.

  • User account management, provision of access rights and file/folder permissions.

  • Support roll-out of new applications.

  • Test and evaluate new technology.

  • Research, diagnose, troubleshoot and identify solutions on hardware or software incidents including operating systems and across a range of software applications and peripheral devices.

  • Undertake repairs, replacing faulty parts as required and within capability, and keep a log and report all incidents and remedial actions taken to resolve issues.

  • Train users in the proper use of hardware and software to enable users to become more self- sufficient.

  • Maintain an accurate inventory of hardware, software and other resources.

  • Ensure electronic records are appropriately archived.

  • Ensure that critical business data is regularly backed up.

  • Monitor ongoing security associated with all relevant technologies.

  • Be willing to visit and work at other UK sites as and when required.

  • The role requires meticulous attention to detail and for all work to be conducted strictly in accordance with company Policies and Standard Operating Procedures.

  • Work efficiently and tidily such that work is carried out in a well-planned and organised way and timely manner.

  • Follow all Health, Safety and Environmental requirements that are defined on work instructions or communicated in training.

  • Comply with any applicable GxP regulatory requirements whenever appropriate to the work being undertaken.

  • Ensure that Personal Training File is up to date at all times.

  • Ensure that any operating practice or instrument defect, which may affect safety at work, is brought to the attention of Management.


The role requires an IT Desktop Support Technician to start ASAP on a permanent basis, so salaries offered and the excellent package available will be discussed on an individual basis. Training and certifications for your own self-development will be plentiful through your career, which can help you progress within the business in a direction that you choose.

Next Steps:

The role is urgently needing to be filled by the right IT Desktop Support Technician, so please apply immediately and highlight your relevant experience on the CV you submit. Interviews will occur as soon as the right talent is identified, so please do not delay in applying!

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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