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User Researchers (Remote or Scotland based)

£23000 - £53000 per annum + Holidays, Bonus, Benefits.

FPSG understands User Research and are expertly positioned to help you get access to the most exciting Projects across the country, no matter what stage of the experience level you are at. From our bases in Scotland we have established an enviable track record of providing User Researchers with opportunities to work on various key Projects we help deliver for our Public Sector Clients in Scotland and across the wider UK. We are always looking for more User Researchers, from Junior through to Senior level to join us, to plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services in particular. User research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent. We want you to be part of that as we grow the Teams to meet our Client needs. Work will continue to be carried out remotely for now, with Central Scotland offices available if needs be in future.

A User Researcher is embedded in a multi-disciplinary team and is responsible for planning and carrying out user research activities. They are able to work independently on a team:

  • Executing a range of field and lab based user research types according to business and project needs.

  • Managing User Research tools and facilities.

  • Facilitating the inclusion of different types of users in appropriate research activities.

  • Advocating for accessibility, assisted digital, and inclusive design practices and help teams design and deliver accessible services that work for all users.

  • Supporting teams to continually improve their understanding of and engagement with users.

  • Providing actionable insights to support design decision making and write user needs and user stories.

  • Managing ethics and consent processes, and support the development of privacy and equalities impact assessments.

Additional Duties:

  • Participating in and/or supporting programme and project assurance activities

  • Other duties as required by the Client to support wider corporate activities


FPSG will work with you to identify not only a job, but a career path and long-term plan to meet your goals in both the short-term and also with avenues ahead into different exciting paths that User Research has been successfully leading our people for years. We are proud to be recognised for this by User Researchers we have helped grow from fresh recruits, all the way up to Senior and Lead User Researchers who have worked and progressed through FPSG partnerships with our Clients. We will work with you to find a remuneration package that will suit your requirements, so look forward to discussing ASAP. Day Rates, Permanent, Fixed-Term Contracts are all available to suit your schedule with top reward models to match.

Next Steps:

Please apply immediately with your most recent CV and expect to be contacted ASAP to discuss next steps. Part of the on-boarding for successful candidates will involve some degree of security clearance, such as BPSS, or SC Clearance, so having recent clearance such as a Disclosure Scotland certificate, or being eligible to get one is very useful. We can explain more on that once your CV is submitted and we have a chat. Start dates can be agreed to suit, so notice periods and immediately available User Researchers are all encouraged to apply without delay, as interviews will be conducted within a few days of application.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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