Team Leader - Motor Claims


Team Leader - Motor Claims - Glasgow
£28k per annum, bonus and benefits

FPSG's client is a UK leader in claims management and are part of a Global organisation. With expansion of business and the opening of new offices, an opportunity has arisen for an experienced Team Leader within Motor Claims to manager a team of up to 20 FTE in Motor Claims and Accidental Damage. To provide inspirational leadership, to coach and develop people to their full potential and to support the business in their objectives and goals.

Role Responsibilities
As Motor Claims Team Leader your responsibilities will include:
* The day to day Leadership of a team up to 20FTE
* Continuous Improvement Activity
* Spending a high proportion of your time, coaching and developing your team to achieve the highest level of performance
* Quality Control
* Risk Management
* Attendance Management
* First stage disciplinary management
* Proactive and ongoing self-development activity
* Face off to client
* Collate, analyse and present performance MI and evidence improvement plans
* Complaint escalations

Person Specification
As a successful Motor Claims Team Leader, you will have:

* Team Leading experience within motor claims environments
* Advanced ability to interrogate data and MI accurately, preparing high level audience advanced reports using Visio and Excel
* Feedback, coaching and training delivery experience
* Organisation and planning experience
* Problem solving skills and resolution
* Leadership Qualities - consistent staff motivation, ensuring staff are competent, confident and understand expectations
* Relationship management
* Ability to work in a pressured and challenging environment
* Insurance Claims experience
* Knowledge of relevant legislation - Financial Ombudsman Service (FOS) & Financial Services Authority (FSA).

In return our client will reward you with a base salary of £28k depending on experience, monthly performance bonus, company pension, 28 days holidays (including bank/public holidays)

Please apply to Jane Hammond via the on-line method

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

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