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Systems Support Analyst

£35000 - £40000 per annum

Systems Support Analyst

FPSG are proudly working in partnership with a large UK wide organisation to support the IT teams Technology function at their Edinburgh Head Office.

This is a Monday to Friday role, offering 3 days work from home and 2 days based in the office. We do require flexibility on this throughout the initial training being 5 days in the office with a view to WFH after successful completion of induction.

As a Systems Support Analyst, you will be responsible for the implementation and support of the core IT services for the company.

This is an exciting time to join the team as company are undertaking several cloud migration initiatives, including migrating on-site IT systems to Office365, Azure and the Oracle Cloud Infrastructure. You will play a key part from the outset and have a lot of influence over the process of new technologies.

You will have excellent system operating experience, IT networking and client delivery skills. You will be involved in the monitoring and analysing of systems activities, ensuring maximum performance, analysing systems usage in order to plan for growth and the creation of documentation relating to the systems configurations.

You will also be required to supply second line support ensuring on going system availability for the internal service desk and end users as and when required, evaluate and analyse trend for the prevention.

Following the migration of various data sets into the cloud platforms, we want to be able to use as much of the technology as possible and automate manual tasks to bring benefit to both the IT Team and end users, so the recreation of electronic forms and workflow will be a heavy focus early on.

Support at times requires a collaborative approach with other team members or other teams when working on complex problems, therefore we need someone who can communicate on different levels with all.

About You:

Strong Microsoft Windows Server and cloud skills

Experience in the deployment or migration into a cloud platform, preferably Office 365

Microsoft Teams and Sharepoint Online administration

Experience in server maintenance, monitoring, capacity planning and patching

Any computer network skills (routing/switching/VPN) is of advantage, however not essential

Relevant industry standard certifications are beneficial


An excellent starting salary is available and you will also have the opportunity to earn bonus and benefit from a very generous holiday allowance. Flexible hybrid working model is a really great way to balance life with work. We look forward to discussing the best package to suit your lifestyle.

Next Steps:

Please submit your most recent CV (in Word format if possible) in order to be considered for the interview process which will be arranged to suit your schedule and fit around current diary commitments. Suitable candidates will be contacted very swiftly and introduced to the Client once qualified with a view to completing the process in a timely fashion to fill these roles.

The hiring FPSG consultant for this role is Barry McIntyre - Technology & Digital Recruitment Solutions.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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