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Senior Service Designers - IN SCOPE IR35

Central Scotland

FPSG have a number of key projects we deliver top resource into for the Public Sector in Scotland and beyond. There is a current need to inject some fresh talent into a key Client who need Senior Service Designers to complement the existing work being carried out by the existing Service Design Team. The roles will be based remotely AND based between the Glasgow and Edinburgh offices where the Team members are already situated. Location is flexible, however, these roles will require physical on-site presence in Central Scotland and is therefore NOT a 100% remote working opportunity.

Main duties include:

We are looking for Senior and Service Designers who can relate to the following Service Design work within the Public Sector:

Supporting the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.

Advocating for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.

Advising on which service design tools and methods to use.

Working with user researchers to understand and meet the needs of users across a variety of channels.

Championing design for users for whom assisted digital and / or accessibility technologies are required to access a service.

Facilitating co-design with design teams, citizens services users, and other stakeholders.

Prototyping and validating proposed design solutions using a variety of prototyping tools.

Identifying and understanding constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)

Making and guiding on design decisions and communicate how decisions have been reached.

Main duties in this role:

Participating in and/or supporting programme and project assurance activities

Contributing to DDaT community such as by participating in events and reviewing processes, tools and guidance

Line managing current members of the Service Design team

Other duties as required by the Client to support wider corporate activities

Essential Criteria:

Experience in a digital service design setting, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.

Ability to choose and apply appropriate user-centred design methods (from data gathering, idea &concept generation, and prototyping) for different design life cycle phases and situations.

Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.

Knowledge of other user centred design practices and experience of collaborating with them for service delivery.

Next Steps:

Please submit your latest CV immediately to FPSG through this advert in order to be included in the shortlisting for interviews which will take place as soon as the right candidates have been identified. These are going to be highly sought after posts, with long-term prospects, so please do not delay in applying. Rates (In-Scope of IR35) and potential opportunities to go on either a Fixed-Term or Permanent basis will be discussed with all suitable applicants.

Equal Opportunities:

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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