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Senior & Specialist

# Contact centre

Senior & Specialist

FPSG Contact Centre specialists support the needs of our clients and candidates through flexible resourcing strategies.

Our client portfolio includes retail, insurance, telecommunications, technical, pensions investment and the third sector. 

We are superbly networked in the senior & specialist field and offer opportunities including;

  • Team coach
  • Team leader
  • Team manager
  • Dialler manager
  • Resource planner
  • Account manager
  • Customer service manager
  • Operations manager
  • Site manager

Our experienced consultants are superbly networked and will offer you a solution to suit your needs whether you are looking for talent or considering your next career move.

To discuss our services in more detail please call 0131 270 6666 or email contactcentre@fpsg.com

 

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#community

National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.

#community

Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited real Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.

#reachyourgoal

Meet the Consultant

For more information on how Isla can help you reach you goal, contact ithomson@fpsg.com

#reachyourgoal

Meet the Consultant

Meet Isla Thompson – Contact Centre and Multilingual Specialist

Isla has a particular focus on customer service and has a keen ability to source the right candidate for her clients. She is hugely motivated by success and works hard to achieve it.

Here’s what her candidates have to say:

'Isla has been very helpful and professional. She guided me for the interview with the company, giving me tips and materials to study.  As a result, I got the job!'

'Amazing! Big thanks you to Isla!  She is fantastic at her job!'

'I have had a great experience with FPSG.  Isla Thomson worked with me and was absolutely amazing.'