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Senior & Specialist

# Contact centre

Senior & Specialist

FPSG Contact Centre specialists support the needs of our clients and candidates through flexible resourcing strategies.

Our client portfolio includes retail, insurance, telecommunications, technical, pensions investment and the third sector. 

We are superbly networked in the senior & specialist field and offer opportunities including;

  • Team coach
  • Team leader
  • Team manager
  • Dialler manager
  • Resource planner
  • Account manager
  • Customer service manager
  • Operations manager
  • Site manager

Our experienced consultants are superbly networked and will offer you a solution to suit your needs whether you are looking for talent or considering your next career move.

To discuss our services in more detail please call 0131 270 6666 or email


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Candidate success

Winners will be announced here.  Watch this space!


Candidate Success

At FPSG, we put you at the centre of everything we do.  In March 2019, we launched our #FPSGreachedmygoal competition as a way of celebrating the achievements of our Contact Centre candidates. 

After being placed, Contact Centre candidates are sent a welcome email including a flyer that reads “I’ve been placed by FPSG”, along with the hashtag: #FPSGreachedmygoal.  Candidates are encouraged to post this flyer onto their social media using our hashtag, which will then enter them into our monthly competition for their chance to win a shopping gift voucher. For this campaign, we are celebrating both our consultants’ hard work and our candidates’ success – all whilst creating a buzz around the FPSG brand as a whole.


National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.


Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited real Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.