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Contact Centre

# recruitmentpartner

Contact Centre

FPSG Contact Centre recruitment specialists support the growth of our clients through flexible resourcing strategies.

Our client portfolio within the Contact Centre market recruits on behalf of businesses with a global reach within the retail, insurance, telecommunications, financial services, technical, pensions, investment and charity sectors.

We have a proven track record of working in partnership with our clients to support them with their growth within these keys areas of Advisor, Senior and Specialist and Multilingual recruitment.

At FPSG we offer diverse recruitment strategies including volume campaign management, on-site support and executive search.

We offer robust candidate attraction methods, testing, competency based interviewing, role plays, group assessments, pre-employment screening, qualification & certification checks, credit checks, language testing and ID & proof to work in the UK.

Our experience and drive will help you reach your recruitment goal.  To discuss our services in more detail please call 0131 270 6666 or email contactcentre@fpsg.com 

Sykes

Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent

#reachyourgoal

Candidate success

Winners will be announced here.  Watch this space!

#reachedmygoal

Candidate Success

At FPSG, we put you at the centre of everything we do.  In March 2019, we launched our #FPSGreachedmygoal competition as a way of celebrating the achievements of our Contact Centre candidates. 

After being placed, Contact Centre candidates are sent a welcome email including a flyer that reads “I’ve been placed by FPSG”, along with the hashtag: #FPSGreachedmygoal.  Candidates are encouraged to post this flyer onto their social media using our hashtag, which will then enter them into our monthly competition for their chance to win a shopping gift voucher. For this campaign, we are celebrating both our consultants’ hard work and our candidates’ success – all whilst creating a buzz around the FPSG brand as a whole.

#community

National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.

#community

Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited real Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.

#community

Diversity & Inclusion

We plan to host a range of activities on a quarterly basis to highlight specific awareness days such as International Women’s Day, National Careers Week, Workers' Memorial Day and World Mental Health Day.

To get involved, please contact Kirsty Peacock, kpeacock@fpsg.com

 

#diversity

ENEI Membership

In recognition of our commitment to our candidates and clients, FPSG has become a member of the Employers Network for Equality & Inclusion (ENEI).  Membership allows us to promote best practice in diversity and inclusion in the workplace through employer guides, policy briefings, case studies and further tools to support the needs of our partners through expert advice.