FPSG are currently inviting applications for a SAP Service Delivery Co-ordinator position, which will be based remotely from your preferred location in the UK. It requires eligibility to pass SC Clearance, so please note this is non-negotiable. Within the role, you will provide a single point of contact for all SAP related enquiries from both the Client and your Internal colleagues to ensure effective operational delivery in the areas of incident management, problem management and tactical change requests. This will include maintaining relationships with Service Managers and delivery teams to ensure progress is monitored and issues are highlighted for the SAP Management Team.
Responsibilities within the role:
Monitoring and progressing any emails in each Client Mailbox and addressing them in a timely manner.
Preparing any reports for the Client/Team Lead/Ops Manager.
Prioritising work effectively and efficiently to ensure Client SLA's are met.
Ensuring Incident Management and Problem Management processes are operated effectively through the delivery teams.
Ensuring Change Management Processes are followed and that all relevant tool-sets are kept up to date.
Monitoring spend against budget for tactical change requests across all teams for all designated clients. Highlighting any potential issues for escalation.
Maintaining close working relationships with SAP Team Lead/Operations Manager to facilitate effective service delivery.
Acting as the initial contact / communication point for schedule or budget delivery issues relating to Incidents.
Ensuring all procedures are followed as appropriate to each client.
Assuring the delivery performance of the SAP Service Team against defined targets, e.g. delivery to schedule and budget target thresholds.
Attaining SAP Team Lead/Operations Manager satisfaction through support to successful delivery.
Completing activities for monthly Service Management reporting Meeting with Clients.
Running Change request review meetings with Clients.
Admin duties for Team Leads/Management team.
Any other reporting required by Management team.
Updating any documentation ie spreadsheets that are required for each client.
Skills needed to perform :
The ability to think practically and take the initiative as necessary.
Be able to prioritise workload effectively and efficiently in an organized manner.
Good communication skills, team working and capacity for independent working.
Ability to multi-task and work to tight deadlines
Experience of basic project management principles are desirable but not essential
MS Office skills e.g Excel, Word, PowerPoint
Please submit your CV immediately to be considered for the role, if you are currently based in the UK (for the last 5 years as a minimum) and will meet the criteria for being put through SC Clearance. Please note, regrettably we are unable to progress anyone that does not meet the criteria of becoming SC Cleared, so this is clearly understood for all parties applying. If you have the required skills and experience, you can expect to be progressed quickly into the interview process for review and offer if successful. The role will be based remotely from the UK< so on-boarding will take effect as soon as your offer is accepted.
Excellent packages are available on top of the basic salary on offer, which will be in line with your experience and suitability for the role. More details available upon application.