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Part Time German Speaking Customer Advisor (Weekends Only)

Edinburgh
Up to £18500 per annum + (Pro Rata) + Benefits
FPSG/LD/63229_1552558530

Our client is a global employer currently recruiting for Part-Time German Speaking Customer Support Advisor to join their Shared Team.

Please note this role is part-time (16 hours) Saturday and Sunday between the hours of 8am and 5.30pm

Please note training will be for a period of 2-4 weeks and may be full time, this is yet to be confirmed. All applicants must be flexible around this.

Role Responsibilities

  • First point of contact for all customers with questions in relation to products and services
  • To respond to all customers in a polite and professional manner
  • To develop and maintain a full knowledge of client processes and services
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
  • Logging of all activities accurately and in line with procedure within client CRM tool
  • Responsible for maintaining and updating all administration
  • Participate in client led conference calls
  • To meet and exceed daily/weekly targets

Person Specification

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

  • Fluent in English and German
  • Strong customer service experience - all industries considered
  • Commitment to a high level of accuracy
  • Excellent attention to detail
  • Ability to work on own initiative and under pressure in order to achieve deadlines
  • Good organizational skills
  • A minimum of 20 wpm on a keyboard
  • Proficient in the use of MS Excel
  • ECDL qualification an advantage

Reward

In return our client will reward you with:

  • Excellent starting salary
  • Generous holiday allowance
  • Ongoing training and development
  • Further career opportunities
  • Monthly incentives prizes
  • Pension
  • Healthcare
  • Discounts for various retailers and tourist attractions
  • Childcare Vouchers
  • Free onsite parking
  • Free hot beverages

As part of the recruitment process candidates must be able to demonstrate that they are eligible to work in the United Kingdom

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

If you are interested in applying for the role, please submit your CV

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