Operations / Team Manager - Customer Service / Retail


Due to company growth our client is a leading retailer looking to recruit an experienced and natural leader to support the growth and development of the business and team members.

Working within their customer service centre, you will manage all daily operations to perform excellent customer service in the most efficient way possible whilst also leading a team of Leaders, Trainers and other specialists to constantly improve operational performance.

As an Operations/Team Manager your responsibilities will include:

  • Manage and execute recruitment, training, development and succession planning for all Customer Service Centres
  • Support the development of staff
  • Apply appropriate development tools and leadership style
  • Work with group dynamics and team meetings to create best results
  • Analyse centre performance and follow up accordingly
  • Sets the standard by benchmarking performance
  • Constantly looking ay way to improve performance
  • Follow up and keep up to date with all performance
  • Proactively assess possible business risks and acts on them
  • Applies changes in schedule by balancing individual, group and business needs
  • Plans activities and projects well in advance
  • Plans and follows up on training needs
  • Communicates decisions in a timely and structured manner
  • Provides structured and relevant feedback
  • Manage and ensure excellent and efficient customer service in all channels by following up on operational performance
  • Additional duties and tasks as required

To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:

  • Strong management / leadership experience working within a customer focused environment
  • Ideally from the retail/fashion sector
  • Excellent communication and interpersonal skills
  • Ability to drive performance
  • Lead by example by working in accordance with company values
  • Strong team player
  • Flexible and adapts well to change
  • Constantly driving towards individual and business goals
  • Always looking to improve personally and professionally
  • Take on and make responsible business decisions
  • You are capable of leading with vision
  • Proven background of developing others

Operational Hours:

Flexibility will be required, however the department is open for business between the hours of Monday to Friday 6am to 9pm / Saturday 6am to 6pm / Sunday 6am to 5pm


In return our client will reward you with:

  • Excellent starting salary
  • Generous holiday allowance - approx. 5.6 weeks per year, fully paid
  • Ongoing training and development
  • Further career opportunities
  • Monthly incentives prizes
  • Pension
  • Healthcare
  • Generous group discounts
  • Employee commitment and long service rewards
  • Employee assistance programmes

To be considered we require you to apply by emailing your CV, our team will be in touch and will chat through the recruitment process.

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

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