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IT Support Analyst

£30000 - £35000 per annum

FPSG are working in partnership with one of the UKs fastest growing online business who are looking to add a skilled IT Support Analyst to be based in their Bromborough office.

The business have offices in multiple locations in the UK and also internationally, within this role you will provide support to all locations via support desk. This is a key role within the business, working primarily 1st and 2nd line but plenty of opportunity to learn and grow within the role for the right candidate.

Primary Responsibilities:

  • Providing timely, first-time call resolution for technical support issues while following company policies and standards.

  • Accurately logging and monitoring all incidents to help identify potential problem trends on helpdesk.

  • Maintaining IT infrastructure with regards to Mobile Device Management (MDM), networking and workstations inline with the development team.

  • Supporting business users with the various systems. Including but not limited to - Password resets, account setup, removing user accounts etc.

  • Setting up hardware for new workstations and networking equipment for colleagues.

  • Ensuring all systems maintain 2FA.

  • Constantly auditing user permissions on various company systems to ensure elevated user permissions are not granted when not appropriate.

  • Encourage security best practices for business users.

To be successful in the role of IT Support Analyst you will have experience with:

  • Working in support desk environment at 1st and 2nd line level.

  • G Suite Administration

  • Mac OS and Ubuntu Desktop Administration

  • Remote Desktop Support

  • Managing Network Attached Storage

  • VPN management and site to site VPNs

  • On-premise networking knowledge

  • Internal Ticket System Experience (e.g. JIRA Service Desk)

  • Documentation Experience

  • Network booting with PXE server

  • Managing software licenses inline with software licensing audit


In return our client will reward you with: Competitive salary and interesting projects to work on within a rewarding environment. They are also committed to continual development and with plans to double in size this year the opportunity for career growth is huge.

Next Steps

To be considered, please Apply now along with your CV, current salary & expectations as well as your current notice-period.

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

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