HR Business Partner


FPSG are recruiting an experienced HR Business Partner for our leading global client based in Edinburgh.

Working part of a successful and established team, this is a full time, permanent opportunity to start ASAP,

You will have a dedicated department where you will provide effective, efficient and proactive HR support to Managers and staff of the Customer & Call Centre.

Role Responsibilities

  • You will provide guidance and support on HR best practice and act as a source of HR advice for all employees across the contact centre
  • You will be an escalation point for all line managers on HR related issues, particularly in relation to:
    • Absence management
    • Performance management
    • Discipline and grievance issues
    • Recruitment & selection
    • Employee legislation
    • Employee relations
    • HR Planning
    • HR policy and procedures
    • Departmental issues
  • Attend weekly / monthly operational meetings with designated departments and provide support on HR issues
  • Monitor, measure and report on HR issues
  • Establish and maintain appropriate systems for measuring HR contribution
  • Work closely with line managers and L&D Department to ensure effective succession planning is implemented
  • Carry out specific project work as directed
  • Build and maintain close working relationships with key stakeholders
  • Support HR Coordinators and Executives on all HR related issues and act as a escalation point
  • Identify, manage and resolve potential HR issues

Person Specification

To be considered for this brilliant opportunity, our client does require the following experience/background:

  • Strong HR generalist experience, ideally within a contact centre environment (not essential) and/or large organisation
  • Proven background of dealing with HR related issues
  • Worked part of a HR team support a large site of HR related issues
  • Hands on experience with various HR responsibilities
  • Ability to use own initiative, make decisions in conjunction with line management
  • Strong organisational skills along with MS office experience
  • Proven ability of providing advice and support to team members, staff and stakeholders


In return our client offers a brilliant starting salary which will be discussed at time of application.

You will receive fully paid training, ongoing develop and career progression with fantastic benefits to include:

  • Generous holiday allowance
  • Ongoing training and development
  • Further career opportunities
  • Monthly incentives prizes
  • Pension
  • Healthcare
  • Discounts for various retailers and tourist attractions
  • Childcare Vouchers
  • Free onsite parking
  • Free hot beverages

Next Steps

For further information, please apply by emailing your CV to FPSG ASAP. Our client is looking to interview and recruit these positions with immediate effect.

To keep up to date with current opportunities within the Call & Contact Centre sector, be sure to follow @FPSGCustService on Twitter and the FPSG page on LinkedIn.

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

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