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FinTech Services Customer Support

Edinburgh
On Application
64299/001_1626890415

FinTech Services Customer Support

Edinburgh

FPSG are working exclusively for a rapidly growing company in Edinburgh City Centre and seeking a FinTech orientated Customer Support professional.

The purpose of this role is to provide an effective and efficient service to their customers and clients within the technology and financial sector. Supporting the customer journey, troubleshooting platform operations and processes.

This is a full time, permanent opportunity starting in August 2021

Your key duties and responsibilities will include:

  • Providing first class support to financial customers through various troubleshooting and questioning techniques

  • Providing a clear and excellent customer support to new and existing customers who have questions and problems on platform and product usage.

  • Pro-actively take ownership of any issues and interface successfully with other areas of the business

  • Deal with any customer disputes / chargebacks

  • Identify, analyse and solve any concerns or issues customers may have

  • Manage your own caseload whilst using departments within the business for support and guidance

  • General administrative tasks / project work

To be considered for this opportunity, our client does require the following background/experience:

  • Excellent written and oral communication skills

  • A demonstrable background working within the technology & finance sector

  • A demonstrable background supporting a global community

  • Experience of supporting customers in a productive, professional manner

  • Consultative approach with the confidence to ask questions to truly identify any concerns

  • True team player, hungry to succeed and happy to be involved in a start-up organisation

  • Ability to prioritise and work multiple projects/tasks at once

  • Ability to troubleshoot, research and find answers

  • First-hand experience of living and working in Northern Europe / Scandanavia or Australasia could be beneficial

Please Note: This is NOT a call centre role nor a helpdesk role, rather a consultative client support post. This not financial advice, rather supporting technical and operational matters on a rapidly growing FinTech platform.

Reward

In return you will be part of a new venture rapidly expanding FinTech in Edinburgh with their origins in Northern Europe. FinTech is an exciting career path, this company take this desirable opportunity and improve it. They are already established with products / services, and with customers lined up to consume their services. They are led by industry veterans already engaging with technology disruptors. They provide a start-up opportunity, with the chance to be involved at the beginning, to bring influence to the future product and to establish rapid career and personal development.

In return, the successful individual will receive a starting salary of £20k+ depending on experience, a growing benefits package, flexible working, good holidays and company initiatives around cross training and career advancement that will motivate. They provide a relaxed working environment coupled with a philosophy that balances personal life, perspective and needs, to create a culture different from the norm. Progression; personal, professional and commercial is there for the taking

Next Steps

Please hit 'Apply Now' to be considered for this or similar positions FPSG have available.

With anticipated high response and a closing date circa 30th JUly - only successful candidates will be contacted thereafter.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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