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Customer Support / Engagement (Scandinavian speaker)

Pension, flexible working, equity options

Customer Support / Engagement (Scandinavian)

Danish, Norwegian or Swedish speaker

Based Edinburgh

FPSG are working exclusively for a rapidly growing organisation in Edinburgh City Centre and seeking a Scandinavian speaking Customer Support / Administrator.

The purpose of this role is to provide an effective and efficient service to their customers and clients within the technology and financial sector.

This is a full time, permanent opportunity starting in September / October 2021

Your key duties and responsibilities will include:

  • Providing first class support to financial customers through various troubleshooting and questioning techniques
  • Providing a clear and excellent customer support to new and existing customers who have questions and problems

  • Pro-actively take ownership of any issues and interface successfully with other areas of the business
  • Deal with any customer disputes / chargebacks
  • Identify, analyse and solve any concerns or issues customers may have
  • Manage your own caseload whilst using departments within the business for support and guidance
  • General administrative tasks / project work

To be considered for this opportunity, our client does require the following background/experience:

  • Native Scandinavian speaker (Fluent in Danish or Swedish or Norwegian and English)
  • A genuine interest/background working within the technology & finance sector
  • Experience of supporting customers in a polite and professional manner
  • Consultative approach with the confidence to ask questions to identify any concerns
  • True team player, hungry to succeed and happy to be involved in a new start up organisation
  • Excellent communication and interpersonal skills
  • Ability to prioritise and work multiple projects/tasks at once
  • Ability to troubleshoot, research and find answers

Please Note: This is NOT a call centre role, it is a consultative client support executive and suited to individuals who really want to kick start their career in Finance & Technology.


In return you will be part of a new venture rapidly expanding in Edinburgh with their origins in Scandinavia! This is an opportunity to join the rapidly expanding FinTech arena, with a new company.

FinTech is an exciting career path, this company take this desirable opportunity and improve it. They are already established with products / services, and with customers lined up to consume their services. They are led by industry veterans already engaging with technology disruptors. They provide a start-up opportunity, with the chance to be involved at the beginning, to bring influence to the future product and to establish rapid career and personal development.

In return, the successful individual will receive a starting salary of £20/£22k+ depending on experience, a growing benefits package, a holidays allowance and company initiatives that will motivate. They provide a relaxed working environment coupled with a philosophy that balances personal life, perspective and needs, to create a culture different from the normal financial service organisation.

Progression; personal, professional and commercial is there for the taking - team members have already progressed in Business Operations, Business Analysis, other's into Technology and Digital development.

Next Steps

Please hit 'Apply Now' to be considered for this or similar positions FPSG have available.

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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