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Customer Success Manger

Motherwell
On Application
96164_1651078815

Overview

Customer Success Manager

Exciting, fun and supportive biotech! Great place to work - very diverse and talented team with sustainable growth plans.

As Customer Success Manager (CSM), you will have the opportunity to create long-term, trusting relationships with customers to ensure that the company has access to quality projects aligned with the company's direction. You will collaborate with internal and external stakeholders to successfully meet order and performance targets and promote customer loyalty.

Role Responsibilities

Responsibilities will include:

  • Acting as a first point of contact to assigned accounts during onboarding, any project discussions, problem solving and proactive support throughout the project's lifecycles to maintain and enhance customer satisfaction
  • Developing healthy customer relationships with assigned portfolio of clients
  • Researching within the assigned clients who meet the company's ideal customer profile (ICP), identifying key employees, decision makers and new opportunities
  • Maintaining, expanding and constantly improving prospect database
  • Within the assigned accounts, source new sales opportunities through outbound calls, emails and inbound lead follow-up
  • Qualifying and routing new opportunities to the appropriate internal stakeholders
  • Collaborating with Marketing, R&D and Operations to identify growth opportunities within current accounts

Person Specification

Essential skills will include:

  • A BSc/MSc/PhD level degree in life sciences
  • Previous experience in a customer service or project management position
  • Goal-oriented, creative professional who is motivated to deliver success for both the individual and the wider team
  • Friendly, affable and confident in talking to strangers
  • Able to see the big picture and translate this to meaningful decisions/actions
  • An excellent communicator and able to foster relationships externally and internally at all levels within the business

Reward

With the current expansion plans the opportunity for personal growth is huge and actively encouraged at all levels. Great benefits and continual support - what more could you want If there is something I am sure they will listen - it is that kind of place.

Next Steps

Apply by contacting Nichola Price, 0141 270 5135 or nprice@fpsg.com

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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