Customer Service Advisor - Start Immediate

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We have new opportunities available working for an award winning organisation located west of Edinburgh as a Customer Service Advisor.

Undergoing an exciting period of growth, our client provides Customer Service and Technical Support to a range of their clients which include large retailers, financial service organisations, telecommunications and so many more.

With a variety of opportunities available on a full time, temporary or permanent basis we are seeking strong candidates who have a passion for customer service.

Please Note: You will work 5 days out of 7 between 8am to 10pm. Flexibility is required.

Role Responsibilities

As a Customer Service Executive your responsibilities will include:

  • To respond to all customer enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full knowledge of client products and services.
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested/required.
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
  • To meet minimum monitoring criteria
  • To meet and exceed daily/weekly targets

Person Specification

To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:

  • Fluent in English
  • Experience of or aptitude for Customer Service.
  • Good organisational skills.
  • A minimum of 20 wpm on a keyboard.
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.
  • ECDL qualification an advantage

Reward

In return our client will reward you with:

  • Excellent starting salary
  • Generous holiday allowance
  • Ongoing training and development
  • Further career opportunities
  • Monthly incentives prizes
  • Pension
  • Healthcare
  • Discounts for various retailers and tourist attractions
  • Childcare Vouchers
  • Free onsite parking
  • Free hot beverages

To be considered we require you to apply by emailing your CV

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.


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