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Customer Service Advisor

Excellent Benefits

Due to growth and a re-brand our client is looking to recruit passionate customer focussed advisors to join their team in Glasgow City Centre.

If you offer a passion to support customers, looking to work in an organisation who value their staff and offers progressive career opportunities? Then we want to hear from you!

This is a full time, permanent opportunity working 40hrs per week between 7am to 10pm Monday to Sunday ( 7am to 3.30pm / 1.30pm to 10pm) - 5 days out of 7.

Role Responsibilities

  • To respond to all customer enquires within given timescales, efficiently and effectively, positively and professionally
  • To develop and maintain a full knowledge of client products and services
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
  • Ability to empathise with customers
  • To deal with all correspondence as requested/required
  • Logging of all calls accurately and in line with procedure
  • Responsible for maintaining and updating all administration
  • To consult product manuals, to be able to advise customer of appropriate options / solutions
  • To meet minimum monitoring criteria
  • To meet and exceed daily/weekly targets

Person Specification

To be considered for this opportunity, our client does require the following experience /background:

  • Strong customer service experience working within a busy call centre, retail or hospitality role
  • Extremely positive and enthusiastic whilst seeking a career and not just a job
  • Focussed on providing great quality of customer service
  • Ability to deal with problems and find positive solutions
  • Strong team player
  • Excellent telephone manner whilst ability to demonstrate strong interpersonal skills


  • These positions offer an hourly rate of £8.21 / £17,077 per annum on a full time basis
  • Generous holiday allowance
  • Excellent training and massive career progression potential
  • Pension
  • Child care voucher scheme
  • Life Assurance
  • After 6mth probation, you get to choose the working pattern of your choice indefinitely!

Next Steps

To apply for this position please send your CV to FPSG ASAP!

Equal Opportunities:

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

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