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Contact Centre

#recruitmentpartner

Contact Centre

FPSG Contact Centre recruitment specialists support the growth of our clients through flexible resourcing strategies.

Our client portfolio within the Contact Centre market recruits on behalf of businesses with a global reach within the retail, insurance, telecommunications, financial services, technical, pensions, investment and charity sectors.

We have a proven track record of working in working in partnership with our clients to support them with their growth within these keys areas of Advisor, Senior and Specialist and Multilingual recruitment.

At FPSG we offer diverse recruitment strategies including volume campaign management, on-site support and executive search.

We offer robust candidate attraction methods, testing, competency based interviewing, role plays, group assessments, pre-employment screening, qualification & certification checks, credit checks, language testing and ID & proof to work in the UK.

Our experience and drive will help you reach your recruitment goal.  To discuss our services in more detail please call 0131 270 6666 or email contactcentre@fpsg.com 

Sykes

Meet Our
Team

Kirsty Lloyd

Kirsty Lloyd

  • Associate Director

As an Associate Director, Kirsty leads the Contact Centre teams across our Edinburgh and Glasgow offices whilst building and maintaining relationships with our key clients.

Kirsty has a wealth of experience assisting companies across various industries and sectors with their recruitment and tendering for local and national business accounts. 

She is a keen networker and is a qualified HR practitioner, having completed her CIPD Certificate in HR Practice in 2016.

With over 15 years' experience in recruitment, Kirsty joined FPSG in 2012, bringing with her commitment, passion and professionalism. 

Isla Thomson

Isla Thomson

  • Recruitment Consultant

Isla specialises in recruiting Customer Advisors (bi-lingual and non) across the east of Scotland.

She has a particular focus on customer service and has a keen ability to source the right candidate for her clients. She is hugely motivated by success and works hard to achieve it.

Isla is a keen Clay Shooter and has represented Scotland as a member of the Scottish National Olympic Skeet Team.

Joining FPSG in 2017 as a school leaver, Isla has shown commitment and consistency and has already achieved great success.

Lowri Davies

Lowri Davies

  • Recruitment Consultant

As a Recruitment Consultant within the Contact Centre team, Lowri specialises in recruiting Customer Advisors  both multilingual and UK for our client base.

Lowri supports her candidates with detailed interview preparation and receives great feedback.

A graduate of the University of Edinburgh, Lowri joined FPSG in 2017 and has proven to be a valuable member of the team.

 

Graham Howe

Graham Howe

  • Recruitment Consultant

As a Recruitment Consultant within the Contact Centre team, Graham specialises in recruiting Customer Advisors and Managers both multilingual and UK for our client base.

Graham supports his candidates with detailed interview preparation and receives great feedback.

He takes a particular interest in developing our equality & diversity strategy and recently championed our Living Wage accreditation.

With over 10 years’ experience in recruitment and HR, Graham joined FPSG in 2018.  Graham always goes the extra mile for his clients and candidates. 

Laura Nicholson

Laura Nicholson

  • Recruitment Consultant

As well as working as a Recruitment Consultant Laura is currently studying for a Biomedical Sciences degree at the University of Edinburgh.

Laura is hard working and full of determination rising up to any challenge while looking at the positive outcome at the end.

She is an avid believer in giving back to others and participates in a lot of charity fundraising events such as Race For Life for Cancer Research and the Juvenile Diabetes Research Foundation.

Laura joined FPSG in 2018 and manages to balance her work and studies showing commitment and professionalism in her role.

Kaela Murie

Kaela Murie

  • Research Associate

Alongside studying for a Law Degree, Kaela is a Resourcer for the Contact Centre team with a particular focus on candidate attraction for our key clients.

She shows strengths in preparing and coaching candidates for interview and matching and fulfilling clients' needs.

Kaela works hard to juggle her studies and her work and has demonstrated a flexible, can do attitude to both.

Kaela started at FPSG in 2018, in the GPDR Team and on completion of this project she was brought in to assist the Contact Centre team.

Madalina Dichiu

Madalina Dichiu

  • Contracts Management

As part of the Contact Centre team Madalina ensures the smooth running of the Edinburgh office on a day to day basis including having responsibility for all administrative processes, contracts management and general office support.

She has a keen eye for detail and a particular responsibility for ensuring compliance is completed in accordance with policies and procedures.

She has a Masters degree in Journalism and enjoys communicating with people from different countries. Madalina is originally from Romania and has lived in Edinburgh for the over 8 years.

Madalina joined FPSG in 2015 and brought with her a professional, confident and personable approach with candidates and clients alike.

#attainment

Public Sector Growth

Managing Director, Andrew Spratt said 'We are delighted to be selected as an approved supplier to DOS 3.  Our presence in the public sector is growing and we look forward to accessing new opportunities through the Digital Marketplace'. 

Services we will provide to the DOS 3 framework include:

  • business analysis for planning
  • architecture for set up and migration
  • training pre and post implementation
  • support pre and post implementation

To find out more please call 0141 270 5003 or email publicsector@fpsg.com

#attainment

Public Sector Growth

FPSG is delighted to confirm that the Crown Commercial Service (CCS) has appointed FPSG as an approved DOS 3 supplier on the Digital Marketplace, opening up public sector opportunities to Government departments across the UK.

 

#innovate

FPSG launches Effect-IV

Timesaver - With our new product, you no longer need telephone interviews. We can use customised questions, given to us by you, and incorporate these into our initial candidate screening. You will able to watch and hear the candidates’ responses and gauge their reactions first hand.

Logistics - You can interview our candidates from your office. You can arrange for several colleagues to join in wherever they are. The recording can be shared with those who couldn’t join the interview at the time. No more planning or syncing calendars to find a day where 5 hiring managers have a free slot.

Money saver - Recorded video interviews can be seen anywhere and at any time. Recruiting can take valuable time out of your daily work routine and any time spent on recruitment is time lost on your day to day duties, which inevitably will cost your company money. Effect-IV can save you both time and money by reducing the need for conducting multiple screening interviews for multiple candidates. FPSG will conduct all pre-screening interviews on your behalf using Effect-IV and you will receive all video interviews in one quick link which you can then view at anytime, anywhere and on any device with an internet connection.

To find out how Effect-IV can help your recruitment needs, contact your Account Manager at FPSG or enquiries@fpsg.com, and they will guide with you all the information you will need.

#innovate

FPSG launches Effect-IV

Video interviewing is the future for recruitment and FPSG have anticipated their clients' needs by launching its own new product called Effect-IV. Effect-IV enables us to record interviews with candidates and send these recordings, along with their CVs, straight to our clients.

How can Effect-IV help in your recruitment needs?

#community

National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.

http://www.fpsg.com/blog/2018/11/fpsg-celebrates-commitment-to-real-living-wage/

#community

National Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.

 

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With temporary, contract and permanent roles in IT, Professional Services, Energy & Infrastructure, Contact Centre and Public Sector, we have the flexibility to help you reach your goal.  Explore our latest opportunities here.  

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