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Contact Centre

# recruitmentpartner

Contact Centre

FPSG Contact Centre recruitment specialists support the growth of our clients through flexible resourcing strategies.

Our client portfolio within the Contact Centre market recruits on behalf of businesses with a global reach within the retail, insurance, telecommunications, financial services, technical, pensions, investment and charity sectors.

We have a proven track record of working in partnership with our clients to support them with their growth within these keys areas of Advisor, Senior and Specialist and Multilingual recruitment.

At FPSG we offer diverse recruitment strategies including volume campaign management, on-site support and executive search.

We offer robust candidate attraction methods, testing, competency based interviewing, role plays, group assessments, pre-employment screening, qualification & certification checks, credit checks, language testing and ID & proof to work in the UK.

Our experience and drive will help you reach your recruitment goal.  To discuss our services in more detail please call 0131 270 6666 or email 


# contactcentre

Our Specialisms

Meet Our

Kirsty Lloyd

Kirsty Lloyd

  • Associate Director

As an Associate Director, Kirsty leads the Contact Centre teams across our Edinburgh and Glasgow offices whilst building and maintaining relationships with our key clients.

Kirsty has a wealth of experience assisting companies across various industries and sectors with their recruitment and tendering for local and national business accounts. 

She is a keen networker and is a qualified HR practitioner, having completed her CIPD Certificate in HR Practice in 2016.

With over 15 years' experience in recruitment, Kirsty joined FPSG in 2012, bringing with her commitment, passion and professionalism. 

Isla Thomson

Isla Thomson

  • Recruitment Consultant

Isla specialises in recruiting Customer Advisors (bi-lingual and non) across the east of Scotland.

She has a particular focus on customer service and has a keen ability to source the right candidate for her clients. She is hugely motivated by success and works hard to achieve it.

Isla is a keen Clay Shooter and has represented Scotland as a member of the Scottish National Olympic Skeet Team.

Joining FPSG in 2017 as a school leaver, Isla has shown commitment and consistency and has already achieved great success.

Richard Puglisevich

Richard Puglisevich

  • Contract Management

Richard is part of the Office Management Team and responsible for all administrative processes, candidate payroll, contracts management and general office support.

Originally from Malta, Richard has brought with him his experience and knowledge of working in a family business. His strengths lie in attention to detail and problem solving.

Richard is an active member of the World Organisation of Scouts Movement where he has helped his community’s Scout Group in educating young people on how to be more active citizens.

Richard joined FPSG in 2017 and successfully guided our GDPR Team to full compliance.


Candidate success

Winners will be announced here.  Watch this space!


Candidate Success

At FPSG, we put you at the centre of everything we do.  In March 2019, we launched our #FPSGreachedmygoal competition as a way of celebrating the achievements of our Contact Centre candidates. 

After being placed, Contact Centre candidates are sent a welcome email including a flyer that reads “I’ve been placed by FPSG”, along with the hashtag: #FPSGreachedmygoal.  Candidates are encouraged to post this flyer onto their social media using our hashtag, which will then enter them into our monthly competition for their chance to win a shopping gift voucher. For this campaign, we are celebrating both our consultants’ hard work and our candidates’ success – all whilst creating a buzz around the FPSG brand as a whole.


National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.


Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited real Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.


Diversity & Inclusion

We plan to host a range of activities on a quarterly basis to highlight specific awareness days such as International Women’s Day, National Careers Week, Workers' Memorial Day and World Mental Health Day.

To get involved, please contact Kirsty Peacock,



ENEI Membership

In recognition of our commitment to our candidates and clients, FPSG has become a member of the Employers Network for Equality & Inclusion (ENEI).  Membership allows us to promote best practice in diversity and inclusion in the workplace through employer guides, policy briefings, case studies and further tools to support the needs of our partners through expert advice.  




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