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Contact Centre

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Contact Centre

FPSG is a specialist provider of Contact Centre recruitment throughout the UK and internationally. We offer recruitment services for Agent, Senior & Specialist and Multilingual roles. 

Our client portfolio within the Contact Centre space includes:

  • Global Brands within Technology, Retail, eCommerce, FMCG, Entertainment, Finance and Professional Services.
  • Leading public sector agencies, national and local and international health and education bodies.

Our experienced team is superbly networked having supported some of the UK’s best known brands in both the Private and Public Sector recruiting the following roles:

  • Contact Centre Manager 
  • Operations Manager
  • Resource Planner
  • Dialler Manager
  • MI Manager 
  • Team Manager 
  • Escalations Agent
  • Customer Service Agent
  • Sales Agent

At FPSG we can offer over 20 years’ expertise within the Contact Centre sector, providing advice, building recruitment plans and ensuring the right skill set and culture fits for your business. We support our clients with up to date market information and are continually networking to provide you with the best opportunities and talent on the market.

Our experience and drive will help you reach your recruitment goal.  To discuss our services in more detail please call 0141 270 5002  or email contactcentre@fpsg.com 

 

# contactcentre

Our Specialisms

Meet Our
Team

Kirsty Peacock

Kirsty Peacock

  • Director of Operations

As Director of Operations, Kirsty holds responsibility for our core business functions including marketing, training and performance management, recruitment and new business engagement.

Kirsty is key in providing a wide range of our value add services including networking seminars and inward investment support.

She takes a particular interest in developing our equality & diversity strategy and recently championed our Living Wage accreditation.

With over 20 years experience in recruitment, Kirsty joined FPSG in 2001 as a consultant in the Call Centre team. She then went on to manage the delivery of our Professional Services teams before being appointed Director of Operations in 2014.

 

Richard Puglisevich

Richard Puglisevich

  • Contract Management

Richard is part of the Office Management Team and responsible for all administrative processes, candidate payroll, contracts management and general office support.

Originally from Malta, Richard has brought with him his experience and knowledge of working in a family business. His strengths lie in attention to detail and problem solving.

Richard is an active member of the World Organisation of Scouts Movement where he has helped his community’s Scout Group in educating young people on how to be more active citizens.

Richard joined FPSG in 2017 and successfully guided our GDPR Team to full compliance.

#community

National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.

#community

Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited real Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.

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Latest Jobs

With temporary, contract and permanent roles in IT, Professional Services, Major Projects, Contact Centre and Public Sector, we have the flexibility to help you reach your goal.  Explore our latest opportunities here.  

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