FPSG Contact Centre recruitment specialists support the growth of our clients through flexible resourcing strategies.
Our client portfolio within the Contact Centre market recruits on behalf of businesses with a global reach within the retail, insurance, telecommunications, financial services, technical, pensions, investment and charity sectors.
We have a proven track record of working in partnership with our clients to support them with their growth within these keys areas of Advisor, Senior and Specialist and Multilingual recruitment.
At FPSG we offer diverse recruitment strategies including volume campaign management, on-site support and executive search.
We offer robust candidate attraction methods, testing, competency based interviewing, role plays, group assessments, pre-employment screening, qualification & certification checks, credit checks, language testing and ID & proof to work in the UK.
Our experience and drive will help you reach your recruitment goal. To discuss our services in more detail please call 0131 270 6666 or email firstname.lastname@example.org
As an Associate Director, Kirsty leads the Contact Centre teams across our Edinburgh and Glasgow offices whilst building and maintaining relationships with our key clients.
Kirsty has a wealth of experience assisting companies across various industries and sectors with their recruitment and tendering for local and national business accounts.
She is a keen networker and is a qualified HR practitioner, having completed her CIPD Certificate in HR Practice in 2016.
With over 15 years' experience in recruitment, Kirsty joined FPSG in 2012, bringing with her commitment, passion and professionalism.
Isla specialises in recruiting Customer Advisors (bi-lingual and non) across the east of Scotland.
She has a particular focus on customer service and has a keen ability to source the right candidate for her clients. She is hugely motivated by success and works hard to achieve it.
Isla is a keen Clay Shooter and has represented Scotland as a member of the Scottish National Olympic Skeet Team.
Joining FPSG in 2017 as a school leaver, Isla has shown commitment and consistency and has already achieved great success.
Alongside studying for a Law Degree, Kaela is a Resourcer for the Contact Centre team with a particular focus on candidate attraction for our key clients.
She shows strengths in preparing and coaching candidates for interview and matching and fulfilling clients' needs.
Kaela works hard to juggle her studies and her work and has demonstrated a flexible, can do attitude to both.
Kaela started at FPSG in 2018, in the GPDR Team and on completion of this project she was brought in to assist the Contact Centre team.
As part of the Contact Centre team Madalina ensures the smooth running of the Edinburgh office on a day to day basis including having responsibility for all administrative processes, contracts management and general office support.
She has a keen eye for detail and a particular responsibility for ensuring compliance is completed in accordance with policies and procedures.
She has a Masters degree in Journalism and enjoys communicating with people from different countries. Madalina is originally from Romania and has lived in Edinburgh for the over 8 years.
Madalina joined FPSG in 2015 and brought with her a professional, confident and personable approach with candidates and clients alike.
Winners will be announced here. Watch this space!
At FPSG, we put you at the centre of everything we do. In March 2019, we launched our #FPSGreachedmygoal competition as a way of celebrating the achievements of our Contact Centre candidates.
After being placed, Contact Centre candidates are sent a welcome email including a flyer that reads “I’ve been placed by FPSG”, along with the hashtag: #FPSGreachedmygoal. Candidates are encouraged to post this flyer onto their social media using our hashtag, which will then enter them into our monthly competition for their chance to win a shopping gift voucher. For this campaign, we are celebrating both our consultants’ hard work and our candidates’ success – all whilst creating a buzz around the FPSG brand as a whole.
FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs
Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”
Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.
We are delighted to announce that FPSG been accredited as a Living Wage Employer. Our Living Wage commitment will see everyone working at FPSG receive the accredited real Living Wage.
The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.
We plan to host a range of activities on a quarterly basis to highlight specific awareness days such as International Women’s Day, National Careers Week, Workers' Memorial Day and World Mental Health Day.
To get involved, please contact Kirsty Peacock, email@example.com
In recognition of our commitment to our candidates and clients, FPSG has become a member of the Employers Network for Equality & Inclusion (ENEI). Membership allows us to promote best practice in diversity and inclusion in the workplace through employer guides, policy briefings, case studies and further tools to support the needs of our partners through expert advice.
With temporary, contract and permanent roles in IT, Professional Services, Major Projects, Contact Centre and Public Sector, we have the flexibility to help you reach your goal. Explore our latest opportunities here.VIEW ALL VACANCIES
Up to £17500 per annum + Benefits
Up to £17500 per annum + Benefits
£17000 - £19000 per annum