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Agent

# customercare

Contact Centre Agent

FPSG Contact Centre specialists support the growth of our clients and candidates through flexible resourcing strategies.

Our client portfolio includes retail, insurance, telecommunications. technical, pensions investment and the third sector.

We offer opportunities for Agents including:

  • Customer service
  • Technical support
  • Multilingual
  • Insurance claims

Our experienced consultants are superbly networked and will offer you a solution to suit your needs whether you are looking for talent or considering your next career move.  

To discuss our services in more detail please call 0131 270 6666 or email contactcentre@fpsg.com

 

Sykes

Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent
Edinburgh
Permanent

#community

National Living Wage

FPSG is based in Scotland, a region where nearly a fifth of all jobs (18%) pay less than the real Living Wage – around 404,000 jobs

Kirsty Peacock, Operations Director, FPSG said: “FPSG has become a Living Wage Employer as it reflects our value of commitment to supporting the needs of everyone we work with. As a responsible employer we want to ensure our employees have a wage which is enough to live on.”

Tess Lanning, Director, Living Wage Foundation said: “We’re delighted that FPSG has joined the movement of over 4,000 responsible employers across the UK who voluntarily commit to go further than the government minimum to make sure all their staff earn enough to live on.

#community

National Living Wage

We are delighted to announce that FPSG been accredited as a Living Wage Employer.  Our Living Wage commitment will see everyone working at FPSG receive the accredited Living Wage.

The real Living Wage is the only rate calculated according to the costs of living. It provides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum. Since 2011 the Living Wage movement has delivered a pay rise to over 150,000 people and put over £600m extra into the pockets of low paid workers.

#growth

Team News

If you are looking for a recruitment role that offers a long term career path, reward and recognition and supportive management structure, get in touch to find out about joining our team!

#growth

Contact Centre Team News

The FPSG Contact Centre team continues to grow with the appointment of Louise Cameron as Consultant to our Glasgow branch.  Louise has started her career with positive outcomes for both clients and candidates making some really good introductions.  Louise was named Employee of the Month for January in Glasgow with her behaviours mirroring the FPSG values of belief and commitment.

Associate Director and Head of Contact Centre, Kirsty Lloyd said ‘Louise is a great addition to our team.  I am over the moon with the feedback we have received from candidates and look forward to watching Louise grow in her role.’