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1st Line Service Desk Technician

£23000 - £26000 per annum + Depending on experience

1st Line Service Desk Technician

FPSG are proudly working in partnership with a UK based IT Support company that are on the verge of expansion and looking to add to their team. Ideally you will be based within the Inverness area, but for the right person, a fully remote role can be on offer.

The Role:

  • First line support for all IT issues
  • Respond to user requests
  • Assist with username and password configurations
  • Installation of network connectivity using LAN/WLAN
  • Knowledge of Microsoft Office client applications
  • Offer training technology training to users at request
  • hardware and software Network support

About You:

  • Experience preferred but not essential if undertaken a level of courses (ITIL, CompTIA)
  • Excellent verbal and written communication skills
  • Highly approachable and willing to help
  • Customer focused with a can do attitude
  • Ability to work unsupervised
  • Organised and able to work effectively through prioritising


An excellent starting salary is available and you will also receive ongoing training to develop your skills. Flexible hybrid working model is a really great way to balance life with work. We look forward to discussing the best package to suit your lifestyle.

Next Steps:

Please submit your most recent CV (in Word format if possible) in order to be considered for the interview process which will be arranged to suit your schedule and fit around current diary commitments. Suitable candidates will be contacted very swiftly and introduced to the Client once qualified with a view to completing the process in a timely fashion to fill these roles.

The hiring FPSG consultant for this role is Barry McIntyre - Technology & Digital Recruitment Solutions.

We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process

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