Call & Contact Centre

FPSG specialise within the Call & Contact Centre team supports the growth of our clients through a robust and bespoke recruitment strategy across a range of sectors.

Our client portfolio within the Call & Contact Centre market recruits on behalf of local business with a global reach within the retail, insurance, telecommunications, financial services, technical, pensions, investment, charity sectors

We have a proven track record of working in partnership with our clients to support them with their growth within the keys areas:

  • Customer Service Advisors
  • Technical Support Level 1 & 2
  • Team Coach / Escalation Agents
  • Team Leaders
  • Team Managers
  • Account & Senior Account Managers
  • Customer Service Managers
  • Site Directors
  • Multilingual
  • Volume Campaign Management
  • Operational staff including IT, Facilities, Reception, Concierge, HR, Marketing and L&D

At FPSG we can offer a wealth of expertise within Call & Contact Centre and Volume Campaign Management. Working closely with our clients, we can provide a bespoke recruitment process to help them reach their recruitment goals within a short period of time.

We can offer a variety of candidate attraction methods including testing, competency based interviewing, role plays, group assessments, pre-employment screening, qualification & certification checks, credit checks, language testing and ID & proof to work in the UK.

Our experience and drive will help you reach your recruitment goal.  To discuss our services in more detail contact contactcentre@fpsg.com 

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