Welcome back to Kirsty Peacock, Operations Director and Contact Centre Specialist!

Welcome back to Kirsty Peacock, Operations Director and Contact Centre Specialist!

Welcome back to Kirsty Peacock, Operations Director and Contact Centre specialist.

FPSG is delighted to welcome back our Operations Director, Kirsty Peacock, from maternity leave. A specialist in Contact Centre recruitment, and Account Manager of some of our most complex accounts, Kirsty commented;

‘Through my time in recruitment, I have been fascinated by the evolution of the Contact Centre industry in the West Coast of Scotland. During this time, I have seen many of my candidates develop their career path and succeed in senior and specialist roles. Contact Centre is one industry where it is possible to forge a career through experience. Returning from maternity leave this time, it is really lovely to see the buoyancy in the West Coast market, with emerging and established businesses making substantial hires. In Contact Centre, FPSG’s client base continues to develop and as the industry evolves, so does the recruitment process. What remains constant is the key to success – true recruitment partnerships. Our most successful partnerships are those where we have full engagement with our clients, strong account management and lasting relationships.’

At FPSG we can offer a wealth of expertise within Call & Contact Centre and Volume Campaign Management. Working closely with our clients, we can provide a bespoke recruitment process to help them reach their recruitment goals within a short period of time.

We have a proven track record of working in partnership with our clients to support them with their growth within the keys areas:

• Customer Service Advisors
• Technical Support Level 1 & 2
• Team Coach / Escalation Agents
• Team Leaders
• Team Managers
• Account & Senior Account Managers
• Customer Service Managers
• Site Directors
• Multilingual
• Volume Campaign Management
• Operational staff including IT, Facilities, Reception, Concierge, HR, Marketing and L&D

To review our current opportunities click here

To discuss how we can help your business reach its recruitment aims, contact Kirsty Peacock
07968 954 290 or kpeacock@fpsg.com

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